FALANTIS

At Falantis, we believe online shopping shouldn’t come with a scary price tag. We’re all about keeping things affordable, stylish, and easy, so you can shop your favourite finds without breaking the bank.

Even better? We cover the shipping, so your latest picks arrive at your door with no extra delivery cost.

Need a hand or have a question? Our friendly support team is only a click away and always happy to help.

New & Loved

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Free Delivery - Track Your Package

All orders within Australia include free delivery and are shipped via Australia Post, StarTrack or Fastway. Full tracking is included for your peace of mind.

Track Your Order
Customer Support

CUSTOMER SERVICE

Need a hand? We’re here to help.

Got a question about your order, delivery, returns, or anything Falantis? Our customer support team is just an email away, and we’ll do our best to get back to you within 48 hours.

Support hours
Monday – Friday: 8:00am – 8:00pm
Saturday – Sunday: 8:00am – 4:00pm

Email us: info@falantis.com.au

Our customers tell it better than we do!

Excellent

4.8

/ 5

based on 1 067 reviews

"Ordered on Tuesday, delivered Thursday. The package was nice and the product exactly as described. Safe experience from start to finish" "Ordered on Tuesday, delivered Thursday. The package was nice and the product exactly as described. Safe experience from start to... "Ordered on Tuesday, delivered Thursday. The package was nice and the product exactly as described. Safe experience from start to finish"

Mette R

"Contacted customer service and got a response within 1 business day. Rarely do you experience that kind of attention. Will definitely be a customer again" "Contacted customer service and got a response within 1 business day. Rarely do you experience that kind of attention. Will... "Contacted customer service and got a response within 1 business day. Rarely do you experience that kind of attention. Will definitely be a customer again"

Thomas B

"Good quality and easy ordering. Delivery took a few extra days, but they updated me immediately with tracking number" "Good quality and easy ordering. Delivery took a few extra days, but they updated me immediately with tracking number" "Good quality and easy ordering. Delivery took a few extra days, but they updated me immediately with tracking number"

Sophie K

"Cancelled my order within 24 hours. Money was back on my card the next day. No arguing - thats what i call good service!" "Cancelled my order within 24 hours. Money was back on my card the next day. No arguing - thats what... "Cancelled my order within 24 hours. Money was back on my card the next day. No arguing - thats what i call good service!"

Line P

"The product exceeded my expectations. The price was fair and it felt like shopping somewhere that actually cares. Highly recommended!" "The product exceeded my expectations. The price was fair and it felt like shopping somewhere that actually cares. Highly recommended!" "The product exceeded my expectations. The price was fair and it felt like shopping somewhere that actually cares. Highly recommended!"

Rasmus N

"Delivery took a little longer than expected. The product itself was good quality for the price. Will probably order again." "Delivery took a little longer than expected. The product itself was good quality for the price. Will probably order again." "Delivery took a little longer than expected. The product itself was good quality for the price. Will probably order again."

Anders M

Frequently Asked Questions

How can I return my order?

Not satisfied with your order? Contact our customer service team at - info@falantis.com.au

These emails will be handled with the highest priority and will resolve your issue as fast as possible.

The expected delivery time has been exceeded. Where is my order?

In 99% of cases, orders are delivered within the expected delivery time.

Unfortunately, an order can be delayed in the delivery process due to unforeseen issues.

You can request a status update via email from our customer service team or review your tracking link. Please provide your order number and send the email from the same email address where you placed the order.

These emails will be handled with the highest priority and will resolve your issue faster than opening a complaint in the Klarna portal!

When can I expect my order?

We believe you shouldn't overpay for a desired product, so we ship products directly from our supplier.

This saves costs on shipping, storage, and packaging, allowing us to offer products at a reasonable price.

The timeframe for order fulfillment is divided into parts:

Processing time: The order is approved, quality checked, and packed. All orders are sent to the fulfillment center for shipment within 48 hours of order placement.

Delivery time: This refers to the time it takes to ship the goods from the fulfillment center to the final destination.

Delivery time is normally 6-16 business days.

Are you not satisfied with your order?

Not satisfied with your order? please contact info@falantis.com.au with the subject: DISPUTE and tell us what's going on.

These emails will be handled with the highest priority and will resolve your issue as fast as possible.

Where can I find my Track & Trace code?

You can track your package using your 4- or 5-digit order number (#xxxxx) and your email address.

Click here to track your order.

The Track & Trace code shows no information, how is that possible?

Track & trace information is available from the moment your package arrives at the carrier. Please note that there may be delays, and it may take a bit longer for the information to be forwarded to your order.

  • Australia POst

    FREE SHIPPING

    All orders within Australia include free delivery and are shipped via Australia Post, StarTrack or Fastway. Full tracking is included for your peace of mind.

  • MONEY-BACK GUARANTEE

    We offer a 100% money-back guarantee within 30 days of receiving your order.

  • 5,000+ Happy Customers!

    FALANTIS has over 5,000+ happy customers, and we're rated 4.8/5.0

  • FAST DELIVERY

    Track and trace code on all orders - you always know where your package is.

  • NEW & LOVED BY US

    We only sell products we would buy ourselves. Quality over quantity.

  • CUSTOMER SERVICE

    Response time within 1-2 business days. A real person will always assist you.